There are some days that makes me wonder why we do this. By this I mean opening the doors 1/2 hour before the clearly posted business hours to let the customer in who didn't check those business hours and just "assumed" we'd be there because it was the only time that fit in their very busy schedule to drop their bike off. Or the times when you are made to feel like dirt because you won't let the same customer into the store more than 1 hour after the clearly stated business hours just to look around or maybe even buy a bike. Or to provide a "free of charge" house call to fix a flat tire that was just fixed the day before and should never go flat again, all before the first drop off coffee is even a thought on your lips.
Then there is that customer. The one that you see everywhere. Using the bike for the purpose it was designed for - to be ridden. They seldom ask for much and are always appreciative of the service they have received. Although it isn't always verbalized, they love the store, the staff, the flavor, the vibe, the atmosphere, the list could go on.
So, today was my day. It was my day to receive the compliments doled out by on of those appreciative customers. They remember you letting them in after hours to answer a few questions about bikes. They remember the enthusiasm you shared with them about getting back on the road after a number of years off. They remember the generous and exceptional service you provided throughout their bike purchasing experience. They remembered that you were enjoying a cold beer at the end of a long shift and talked their ear off rather than kicking them out.
They remember. That in itself is touching. It is these customers and their positive comments that keep us doing what we do. It is a lifestyle and a passion, and every once in a while it sure is nice to be reminded why it is we do what we do.
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